Privacy Policy
Effective date: September 11, 2026
This Privacy Policy explains how Geziway ("Geziway," "we," "us," or "our") collects, uses, and protects information when you use the Geziway mobile application and related services (collectively, the "Service"). By using the Service, you agree to the practices described here.
1. Information We Collect
Account information. When you sign up with Google, Apple, or email and password, we receive and store your email address, name, and profile photo URL from our authentication provider. We never see or store your password ourselves — our authentication provider handles that directly.
Trip and itinerary content. The destination, dates, traveler count, budget level, and interests you provide, plus the AI-generated itinerary produced from them — activities, times, locations, and an estimated budget breakdown.
Photos you choose to upload. If you replace a trip's cover photo, that image is uploaded to our image-hosting provider.
AI assistant conversations. Messages you send to the in-app AI travel assistant, and its responses, are stored so your conversation history persists between sessions.
Technical and diagnostic data. We use an error- and performance-monitoring provider that automatically captures error reports and performance traces. For AI-assistant interactions specifically, we only record the length of messages and response timing — never the message content.
What we do not collect. We do not use analytics or advertising SDKs, do not collect your device location, do not use cookies or web-tracking technologies, and do not collect push-notification tokens.
2. How We Use Your Information
We use your information to operate your account and authenticate you; generate and store your trip itineraries and AI chat responses; send your trip and chat inputs to our AI provider to generate that content; select a representative destination photo when you don't upload your own; and diagnose errors and monitor performance.
3. Who We Share Information With
We share information only with the service providers necessary to run the Service:
- Clerk — authentication (email, name, photo, credentials).
- OpenAI — your trip parameters and chat messages, to generate itineraries and chat responses. We do not send your email, name, or account identifiers to OpenAI.
- Unsplash — a search term (such as a destination name) to find a cover photo; no account data.
- ImageKit — any cover photo you upload.
- Sentry — technical error and performance data, and, for chat, message length and timing metadata only, never chat content.
- Neon — our database provider, which stores all of the above on our behalf.
We do not sell your personal information, and we do not share it with advertisers.
4. Where Your Data Is Stored
Your account, trip, and chat data are stored in a PostgreSQL database, with connections encrypted in transit. Uploaded photos are stored with our image-hosting provider.
5. Data Security
All requests to our backend require a verified authentication token, and our database queries are scoped so that one account can never read another's data through the app. Deleting your account triggers a cascading deletion of all dependent data — trips, itineraries, and chat history — rather than leaving it behind.
6. Data Retention
We retain your data for as long as your account exists. We do not currently have an automated process that deletes data after a period of inactivity — deletion is user-initiated (see Section 7).
7. Your Choices and Rights
Within the app, you can at any time delete an individual trip, clear your entire AI chat history, or delete your account outright, which permanently removes your trips, chat history, and profile data. We do not currently offer a self-service data-export feature. Depending on where you live, you may have additional rights under applicable law, such as the right to access or correct your data — contact us at support@geziway.com to exercise them.
8. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect information from them. If you are between 13 and 18, you should only use the Service with the involvement and consent of a parent or legal guardian.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
Questions about this policy or your data? Contact us at support@geziway.com.